Suspension components ensure your safety, precision, and full control on every trail and in every riding situation. To maintain this performance over the long term, your suspension as well as dropper seatposts require regular care and maintenance.

We recommend a complete service every 125 operating hours or at least once a year. Over time, oil and grease lose their lubricating properties, while dirt and moisture penetrate the seals. This leads to noticeable performance losses: reduced precision, less comfort, inconsistent damping – and, in the long run, increased wear on other components. The result can be unnecessary repair costs. For competitive riders, bike park enthusiasts, all-weather riders, and e-bikers, we recommend significantly shorter service intervals.

This is where the Cosmic Sports Service Center comes into play. As an officially authorized service partner by our suppliers, we are your go-to address for professional service, repairs, and the processing of warranty claims on behalf of the manufacturers. Thanks to our certification, we ensure that all work is carried out in full compliance with manufacturer specifications.

Our experienced service technicians and suspension experts are factory-trained to perform every service according to the latest manufacturer guidelines – always using original parts and adhering to the highest quality standards.

Our factory service includes:

• Complete disassembly

• Inspection and thorough cleaning of suspension components

• Use of original wear and replacement parts

• Use of manufacturer-specific tools

• Professional reassembly

• Functional and quality check

We also offer the option of custom tuning and setup optimizations, perfectly tailored to your personal preferences and riding style:

• Travel and stroke adjustments

• Damper cartridge upgrades

• Remote mounting

• Shimstack customization

And because we know how important a fast turnaround is for you, our efficient structure ensures short lead times, reliable scheduling, and an online service booking tool – with direct communication and maximum transparency.

Our Service Center in Pirmasens is responsible for technical service as well as warranty support on behalf of FOX Factory and Marzocchi for aftermarket and OEM suspension components in Germany, Austria and Benelux.

At our Service Center in Fuerth, we handle suspension service for Cane Creek and Formula, warranty support on behalf of Race Face and Easton, as well as technical component service for:

• Brakes: Formula

• Pedals: Crankbrothers, DMR Bikes, Wolf Tooth

• Seatposts: Cane Creek Thudbuster, Crankbrothers, SDG Components, Wolf Tooth

• Bearings: Chris King, Enduro Bearings, White Industries

• Wheels: Crankbrothers, Ritchey (official warranty center)

Cosmic Sports GmbH
Service Center
Leyher Str. 47
90763 Fürth
Germany

Tel.: +49 (0)911 31075531 (Mo. – Do. 2 – 6pm, Fr. 2 – 5pm)
E-Mail: service[at]cosmicsports.de

Book your service quickly and conveniently online:

(Registered dealers and manufacturers can access our B2B Service Portal via the dealer shop)

The process – as simple as this:

1. Register your service online, fill out the form, and choose your preferred service slot. Your product must arrive at least 3 working days before the selected date.

2. You will receive a confirmation email including a return form and a seperate email with DHL link to create your shipping label.

3. Carefully clean and pack your product, and include the printed return form as well as a copy of your proof of purchase.

4. Drop off your shipment with the printed or QR-code-generated DHL shipping label at your nearest DHL branch.

5. We will inspect your product and carry out the service according to manufacturer specifications. If we have any questions, we’ll contact you directly.

6. After completion of the service, you will receive the invoice by email. Once payment is received, your product will be securely packaged and shipped back to you via DHL.